The MGX platform and its entire collection of services are mentioned from here on as “the Services” . The Services include but are not limited to:
The MGX website;
The MGX support platform with knowledgebase and the manuals it provides;
The automated MGX cloud services;
The MGX client web portal;
The MGX mini sites;
The MGX Air iPhone application;
The MGX viewing station / photo booth software;
All software tools and hardware accessories provided by MGX such as: the WiFi SD Card, SD Card program tool, cloud synchronization tool, etcetera
PII is collected and stored from different types of users being:
The users registering themselves or the company for which they bear responsibility and therefor subscribing to our services and possibly also registering their devices with our Services and coupling them to the Services to perform certain tasks (from here on mentioned as “the Users”).
The users that use the Services as part of a project or activation from or as a customer in relation to the Users whether or not paying for these services themselves (will be mentioned as “the End-Users”).
Information can be created, edited and used by the Users, and by the End-Users using the Services provided though the Users.
What personal information do we collect from the Users that use the Services?
When ordering, registering or subscribing on our website and/or web portal, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from Users when they register on our site, place an order, subscribe to a service, respond to a survey, fill out a form, open a Support Ticket or enter information on our website or our web portal.
We collect information from End-Users when they use the Services and give explicit permission to collect and store the information asked, otherwise no information is being stored.
We collect information from Users when they provide us with feedback on our products or services or if they wish any additional information about specifics of when and how the information is stored.
How do we use your information?
We may use the information we collect from Users when they make use of the Services in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our Services in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other Service feature.
To quickly process your transactions.
To ask for ratings and reviews of the Services
To follow up with them after correspondence (live chat, email or phone inquiries)
We may use the information we collect from End-Users when using any of the Services in order to:
Personalize experiences and to allow us to deliver the type of service that the User required and specified in our web portal.
Improve our Services in order to better serve Users and End-Users.
Allow us to better service you in responding to your customer service requests.
Administer a contest, promotion, survey or other Service feature initiated by the User or by your own request.
Ask for ratings and reviews of the Services
Follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our Services are scanned on a regular basis for security holes and known vulnerabilities in order to make your use of the Services as safe as possible.
We use regular Malware Scanning of our website.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
The Users however, do have access to the information provided by the End-Users in the direct context of the Users projects as described under “Third-party disclosure”.
MGX implements a variety of security measures when a User or End-User places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All monetary transactions in context to the Users are processed through a gateway provider. All monetary transactions in context to End-Users are managed by and thus a responsibility of the User.
Do we use 'cookies'?
The MGX website;
The MGX support platform with knowledgebase and the manuals it delivers;
The online portal;
The MGX mini sites;
Understand and save User's and End-Users preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It will affect the User's and End-Users experience that make the Services experience more efficient and the Services may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We do however make the collected information of End-Users available to Users, but only the information provided by End-Users in the direct context of the Users projects when the respectively End-User has given it’s explicit permission by accepting the terms and conditions when providing said information. The permission for usage of this information for commercial purposes can be but is not certainly explicitly asked for by the Service and given by the End-User and indicated in the report of this information type in the secured portal.
Occasionally, at our discretion, we may include or offer third-party products or services through the Services such as for example a hard copy printing service. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Services and welcome any feedback about these third party services.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our website but we may do so in the future.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Process ordered services and to send information and updates pertaining to these services.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to Users after an initial information transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way if it is an advertisement.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com or follow the instructions at the bottom of each email.
And we will promptly remove you from ALL correspondence.
MGX, ahead of photography